TERMS OF USE




TERMS OF USE OF THE ONLINE STORE ONE. bag studio

§1. General provisions

  1. The Regulations define the rules of using the ONE. bag studio online store available at www.onebagstudio.com (hereinafter: "Store") and the terms of sale of products, the complaint procedure, as well as the types and scope of services provided electronically by the Store and the rules of providing these services.
  2. The store is run by Ewelina Ludwig, owner of the ONE. bag studio brand, conducting business activity under the name "EWELINA LUDWIG" with its registered office at ul. Bernardyńska 16/9, 85-029 Bydgoszcz, entered into CEIDG, NIP: 1133023259, REGON: 387559530 (hereinafter: "Seller").
  3. The products available in the Store are leather bags and accessories that stand out with their combination of style, durability and high quality of workmanship. All products offered are made of Italian leather and are created with consideration of traditional Polish craftsmanship.
  4. Contact with the Seller is possible via:
    • e-mail: hello@onebagstudio.com,
    • correspondence address: ONE. bag studio (VOLUX), ul. Piękna 13A, 85-303 Bydgoszcz.
    • telephone: +48 661392534 (Monday to Friday 9am-4pm)
  1. Information regarding products available in the Store, including their descriptions and prices, does not constitute an offer within the meaning of the provisions of the Civil Code, but an invitation to conclude a sales contract in accordance with Article 71 of the Civil Code.
  2. Acceptance of the Regulations is voluntary but necessary for the Client to use selected functions.  Store, such as placing an Order.  By taking steps to use the electronic services of the Store, the User accepts the principles set out in these Regulations and the Privacy Policy, available on the Store's website.

§2. Definitions

  1. Seller – Ewelina Ludwig, conducting business activity under the name of “EWELINA LUDWIG” with its registered office at ul. Bernardyńska 16/9, 85-029 Bydgoszcz, entered into CEIDG, NIP: 1133023259, REGON: 387559530, being the owner of the Store.
  2. Customer – a natural person, legal person or organizational unit without legal personality that uses the Store, in particular concludes a Sales Agreement.
  3. Consumer – a Customer who is a natural person who performs a legal act not directly related to his or her business or professional activity.
  4. Entrepreneur with Consumer Rights – a natural person conducting business activity who concludes a Sales Agreement directly related to this activity, but not of a professional nature.
  5. Shop – online shop “ONE. bag studio” available at www.onebagstudio.com, run by the Seller.
  6. Goods – a product available in the Store, which is the subject of the Sales Agreement, in particular leather bags and accessories.
  7. Sales Agreement – ​​a distance sales agreement for Goods concluded between the Customer and the Seller via the Store.
  8. Order – a declaration of intent of the Customer submitted via the Store, constituting an offer to conclude a Sales Agreement.
  9. Working day – any day from Monday to Friday, excluding public holidays in Poland.
  10. Regulations – this document defining the rules of using the Store and the rights and obligations of the Seller and Customers.
  11. Privacy and Cookies Policy – ​​a document available on the Store’s website, specifying the principles of processing Customers’ personal data and the use of cookies.

§3. Rules for using the Store

  1. The Customer is obliged to use the Store in a manner consistent with applicable law, the provisions of the Regulations and good manners.
  2. The Customer is prohibited from providing content of an illegal nature, in particular that which violates the rights of third parties or good customs.
  3. Using the Store in a way that could disrupt its operation is prohibited.
  4. The Seller reserves the right to temporarily suspend the operation of the Store in order to carry out maintenance work, updates or in the event of technical failures.
  5. The Customer is obliged to provide true and current data necessary to complete the Order.
  6. It is prohibited to use tools or software that automate the placement of Orders or other activities in the Store without the consent of the Seller.

§4. Orders and Payments

 

  1. Orders can be placed in the Store 24 hours a day, 7 days a week, via the website www.onebagstudio.com.
  2. To place an Order, the Customer should:
    • select a Product available in the Store and add it to the “basket”,
    • complete the order form, providing the required data for completing the Order,
    • read the Terms and Conditions and Privacy Policy and accept their provisions,
    • confirm the Order by pressing the "pay" button.
  1. The customer can choose one of the following payment methods:
    • Online payment – ​​made via payment systems supported by the Store, including payment cards (Visa, Mastercard), BLIK and fast bank transfers,
    • Traditional transfer – to the Seller's bank account:
      Bank: Bank Millennium Joint Stock Company
      Account number: 96 1160 2202 0000 0004 7997 3118
      Transfer title: [Customer's name and surname and order number],
    • other payment methods, if they are made available in the Store and are consistent with the current offer.
  1. The Customer is obliged to make payment for the Order within 1 Business Day of placing it, unless the online payment option was selected at the time of placing the Order.
  2. In the event of non-payment within the time specified in paragraph 4, the Seller reserves the right to cancel the Order. The Customer will be informed of the cancellation via the provided e-mail address. In order to place an Order, the Customer is not required to register an account in the Store.
  3. The Store processes Orders placed from Monday to Friday during Store opening hours, i.e. from 10:00 to 16:00 on working days.
  4. The goods offered in the Store are new, free from physical and legal defects and have been legally introduced to the Polish market.
  5. Prices of Goods and other services available in the Store are expressed in Polish zloty (PLN) and are gross values, including all mandatory price components, including VAT due. The price does not include delivery costs.
  6. Promotional Campaigns valid in the Store cannot be combined, unless the provisions of the Promotion expressly state otherwise.

§5. Delivery and execution of orders

  1. Orders placed in the Store are fulfilled in Poland and selected European Union countries. Details regarding shipping to other countries are available after contacting the Seller.
  2. Delivery of orders is via courier.
  3. The shipping costs of the Goods are covered by the Buyer, who pays them at the same time as paying the price for the Goods. This amount is indicated in the order form before it is placed and depends on the place of delivery of the Goods.
  4. After placing the Order, the Seller immediately confirms its receipt.
  5. Confirmation of acceptance of the Order for execution binds the Customer to their Order. Confirmation of receipt and acceptance of the Order for execution is made by sending an e-mail message.
  6. Order fulfillment begins:
    • in the case of online payments – after the payment has been credited to the Seller’s bank account,
    • in the case of payment by traditional transfer – after the payment has been credited to the Seller’s bank account,
    • in the case of other payment methods – in accordance with the terms and conditions of the given method.
  1. The standard order fulfillment time is from 1 to 10 Business Days, counted from the day the Order is started. In the case of products made to order or made according to individual Customer specifications, the fulfillment time may be extended and is always indicated in the product description on the product card.
  2. In the event of a delay in the execution of the Order, the Seller will immediately inform the Customer about the expected new execution date and propose alternative solutions, including the possibility of withdrawing from the Sales Agreement.
  3. The goods are delivered in a way that ensures their safety during transport. The customer is obliged to check the shipment in the presence of the courier at the time of delivery. In the event of damage to the shipment, a damage report should be drawn up and the Seller should be contacted immediately.
  4. If the Customer fails to collect the Goods within the time specified by the carrier or if the shipment cannot be delivered due to reasons attributable to the Customer, the Order may be returned to the Seller. The Seller has the right to withdraw from the Sales Agreement within 7 (seven) days from the date of return of the Goods. Withdrawal from the Sales Agreement and cancellation of the Order shall be effected by sending an appropriate statement to the e-mail address provided by the Customer. In the event of earlier payment for the Goods, the Seller shall return all payments made by the Customer immediately after withdrawal from the Sales Agreement.

§6. Right to withdraw from the Sales Agreement

  1. A Customer who is a Consumer or an Entrepreneur with Consumer rights and who has concluded a distance contract has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the date of:
    • receipt of the Goods by the Customer or a third party indicated by him other than the carrier, or
    • receipt of the last of the ordered Goods, in the case of delivery of the order in parts.
  1. The Customer who wishes to exercise the right to withdraw from the Sales Agreement is obliged to:
    • submit to the Seller a declaration of withdrawal from the Agreement within 14 (fourteen) days from the moment specified in paragraph 1 above; the Customer can do this by downloading the return form available on the Store's website, printing it out and filling it in, and
    • return the Goods together with the completed form to the Seller’s address within 14 (fourteen) days from the date of submission of the declaration of withdrawal.
  1. The deadline is met if the Goods are shipped before the expiry of 14 days from the date on which the Customer withdrew from the Agreement.
  2. In the event of withdrawal from the Sales Agreement, the Seller shall return to the Customer all payments received from him, including the costs of delivery of the Goods (except for additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller), no later than within 14 (fourteen) days from the date of receipt of the returned Goods.
  3. Refunds will be made using the same payment method that was used by the Customer in the initial transaction, unless the Customer expressly agrees to another solution that does not involve any costs for him.
  4. The Seller may withhold reimbursement until receiving the Goods.
  5. The customer bears the direct costs of returning the Goods.
  6. The Customer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
  7. In the event that the Buyer:
  • purchased Goods in a specific quantity or of a specific value, thanks to which he obtained a price advantage granted by the Seller as part of a promotional campaign, and then withdrew from the Sales Agreement in relation to part of the purchased Goods, and
  • the number or value of the purchased Goods in respect of which the Buyer has not withdrawn from the Sales Agreement would not entitle him to receive a price advantage under the promotional campaign,

The Seller reserves the right to deduct the value of the obtained price benefit from the amount returned to the Buyer for the Goods in respect of which the Buyer has withdrawn from the Sales Agreement.

§7. Complaints and warranty

  1. Scope of Seller's Liability

The Seller is responsible for the compliance of the Goods with the Sales Agreement in accordance with the provisions of the Civil Code, in particular Article 556 et seq. and the Act on  consumer rights. The Customer has the right to exercise the warranty for defects in the Goods within 2 years from the date of receipt.

  1. Scope of warranty

     Seller's liability for non-conformity of the Goods with the Agreement  does not cover defects resulting from:
    • improper use of the Goods,
    • negligence in maintenance or storage,
    • mechanical damage resulting from the Customer's actions.

 

  1. Instructions for use and maintenance


 The Customer is obliged to follow the recommendations regarding the use and maintenance of the Goods, which are available in the product descriptions in the Store and described in detail on the page "Natural leather care". Failure to follow these recommendations may lead to the loss of warranty rights.

 

  1. Ways to file a complaint


 Complaints can be submitted via:

    • e-mails to : hello@onebagstudio.com
    • fill out the complaint form and send it together with the product being complained about to the following address:
      ONE. bag studio (VOLUX)
      13A Piękna Street
      85-303 Bydgoszcz

The claimed goods should be sent back at your own expense. If the complaint is accepted, we will refund the cost of returning the goods.

 

  1. Information required in the complaint


 In order to efficiently process the complaint, the Client should provide:

    • name and surname,
    • order number,
    • description of the defect and the date it was discovered,
    • preferred method of resolving the matter (e.g. repair, replacement, refund).

 

  1. Customer's rights in the event of a complaint being accepted


 If the complaint is accepted, the Customer has the right to:

    • repairs of the Goods,
    • exchange the Goods for new ones,

 

The Seller may make a replacement when the Consumer or Entrepreneur with the rights of the Consumer requests a repair, or the Seller may make a repair when the Consumer or Entrepreneur with the rights of the Consumer requests a replacement if bringing the goods into conformity with the contract in the manner chosen by the Consumer or Entrepreneur with the rights of the Consumer is impossible or would require excessive costs for the Seller.

 

A consumer or an entrepreneur with consumer rights may request a price reduction or withdrawal from the contract in the event that:

  • The seller refused to bring the goods into conformity or failed to bring the goods into conformity with the contract;
  • The lack of conformity with the contract persists despite the Seller's attempts to bring the goods into conformity with the contract;
  • The lack of conformity with the contract is so significant that it justifies an immediate reduction in the price or withdrawal from the contract;
  • It follows from the Seller's statement or from the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the consumer.

 

A consumer or an entrepreneur with consumer rights may not withdraw from the contract if the seller proves that the non-conformity of the goods with the contract is immaterial.

  1. Limitations on accepting complaints


 Complaints can be made if the defect already existed at the time of delivery of the product. Complaints resulting from damage occurring after delivery, such as scratches, cuts, discoloration, stains, abrasions or deformation caused by normal use, improper maintenance or use for purposes other than intended, will not be accepted.

 

  1. Handling complaints


The Seller shall consider the complaint within 14 days of its receipt. The Customer shall be informed of the outcome of the complaint procedure by e-mail or telephone.

 

  1. Limitation of liability towards Entrepreneurs

With respect to Customers who are Entrepreneurs, the Seller's liability under the warranty is excluded, unless the parties agree otherwise in a separate agreement.

§8. Regulations for the provision of services by electronic means. Technical requirements.

 

  1. The Seller enables the use of Electronic Services via the Store, such as:
    • concluding Sales Agreements,
    • maintaining an Account in the Store,
    • Newsletter.
  1. The provision of Electronic Services to Customers in the Store is carried out under the terms specified below and is free of charge.
  2. Period for which the contract is concluded:
  • The Agreement for the provision of Electronic Services consisting in maintaining an Account in the Store is concluded for an indefinite period.
  • The Agreement for the provision of Electronic Services consisting in enabling the placement of an Order in the Store is concluded for a fixed period of time and is terminated when the Order is placed or when the Customer ceases to place it.
  • The Agreement for the provision of Electronic Services consisting in the use of the Newsletter is concluded for an indefinite period.
  1. The Seller has the right to place advertising content on the Store's website. This content is an integral part of the Store and the materials presented therein.
  2. For the proper use of the Store it is necessary to:
    • a device with Internet access,
    • enabling cookies in your web browser.
    • To place an Order in the Store, in addition to the requirements specified above, it is necessary to have an active e-mail address.
  1. Details regarding cookies and their use can be found in the Privacy Policy.
  2. The Seller recommends using up-to-date software and basic device security measures, such as anti-virus software, to ensure safe use of online services.
  3. Complaints related to the provision of electronic services via the Store may be submitted by the Customer via e-mail to the following address: hello@onebagstudio.com .
  4. In the above e-mail message, you should provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Seller. The complaint will be considered by the Seller immediately, no later than within 14 days of the notification. The response to the complaint is sent to the Customer's e-mail address provided in the complaint notification or in another manner provided by the Customer.
  5. Termination of the contract for the provision of Electronic Services:
  • An agreement for the provision of an Electronic Service of a continuous and indefinite nature (e.g. maintaining an Account) may be terminated.
  • The customer may terminate the contract with immediate effect and without giving reasons by sending an appropriate statement via e-mail to the following address: hello@onebagstudio.com .
  • The Seller may terminate the agreement for the provision of Electronic Services of a continuous and indefinite nature in the event that the Customer violates the Regulations, in particular when providing content of an illegal nature after an ineffective prior request to cease the violations with an appropriate deadline. In such a case, the agreement expires after 7 days from the date of submission of the declaration of will to terminate it (notice period).
  • Termination leads to the termination of the legal relationship with future effect.
  1. The Parties may terminate the agreement for the provision of Electronic Services at any time by mutual agreement of the Parties.

 

§9. Personal data and cookie processing policy

 

Detailed rules for the protection of personal data and the use of cookies on the Website are specified in the document "Privacy Policy and Cookies Policy".

 

§10. Change of Regulations

  1. The basis for changing the Regulations

     The Seller may change these Regulations in the event of:
    • changes to the Seller’s data (e.g. address, company name),
    • changes in legal provisions affecting the provisions of the Regulations,
    • introducing new functionalities or services to the Store,
    • the need to correct errors or mistakes,
    • technological changes related to the operation of the Store.

 

  1. Informing about changes


 Customers will be informed about changes to the Regulations via:

    • publication of the amended Regulations on the Store's website,
    • sending information about the change to the e-mail address provided when placing the Order (if the change applies to Customers with current orders).

 

  1. Entry into force of changes


The amended Regulations enter into force on the date indicated by the Seller, but not earlier than after 14 days from the date of their publication.

 

  1. Application of the Regulations to concluded Agreements

     Agreements concluded before the entry into force of the amended Regulations are implemented on the basis of the provisions of the Regulations in force at the time of conclusion of the Agreement, unless the change results from applicable legal provisions.

§11. Newsletter

  1. The Seller, with the Customer's consent, provides a Newsletter service, the purpose of which is to provide ordered information, including commercial information regarding the Seller's offer,  including in particular information about their current offer, promotions, discounts and marketing campaigns (e-mail marketing). The service is free of charge.
  2. Registration for the Newsletter is done by providing the e-mail address by the Customer in a dedicated section on the Store's website. Registration for the Newsletter is tantamount to expressing consent to receive commercial information electronically, including dedicated promotional offers (marketing mailings).
  3. The Customer may unsubscribe from the Newsletter at any time by clicking on the unsubscribe link provided in each e-mail sent as part of the Newsletter or by sending a message to the Seller's e-mail address.
  4. The Client is obliged to provide a true and current e-mail address and report any changes in contact details if they are necessary for the provision of the service.
  5. The Seller reserves the right to suspend or terminate the provision of the Newsletter service for important reasons, such as technological, legal or organizational changes.
  6. The Seller shall not be liable for lack of access to the Newsletter resulting from technical reasons beyond its control.
  7. The Seller reserves the right to short-term technical interruptions in the operation of the Newsletter due to system maintenance.

§12. Final provisions

  1. Applicable law

     The Regulations and Sales Agreements concluded through the Store are subject to Polish law. The choice of Polish law does not deprive Consumers of protection resulting from the provisions of the law in force in their country of residence.
  2. Extrajudicial methods of resolving disputes


 The Customer who is a Consumer has the option of using out-of-court methods of resolving disputes, such as mediation or arbitration. Detailed information is available at the offices or on the websites of:

    • district (municipal) consumer ombudsmen,
    • Provincial Inspectorates of the Trade Inspection,
    • Office of Competition and Consumer Protection ( www.uokik.gov.pl ).
    • The customer may also use the ODR (Online Dispute Resolution) platform available at: http://ec.europa.eu/consumers/odr/ .

 

  1. Invalidity of the provisions of the Regulations


 If any provision of the Regulations proves to be invalid or ineffective, this does not affect the validity of the remaining provisions of the Regulations.

 

  1. Placing an Order


 Placing an Order is treated as equivalent to accepting the Regulations. Information about the Goods available on the Store's websites, including descriptions, parameters and prices, constitute an invitation to conclude an Agreement within the meaning of Article 71 of the Civil Code.

 

  1. Changes in the offer and regulations


 The Seller reserves the right to:

    • changes in the prices of Goods,
    • introducing new products to the offer,
    • withdrawal of Goods,
    • organizing promotional campaigns.

The Store Regulations and Privacy Policy may change. Customers will be informed of any changes at least 14 days in advance by:

  • publication of amended documents on the Store's website,
  • sending information by e-mail (if the changes concern Customers with current Orders).

 

All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are executed on the basis of the Regulations that were in force on the date of placing the Order by the Customer.

 

  1. Contact with the Seller and provision of the Regulations


 The Customer may contact the Seller via:

    • e-mail: hello@onebagstudio.com
    • written correspondence to the following address: ONE. bag studio (VOLUX), ul. Piękna 13A, 85-303 Bydgoszcz.

The Regulations are made available free of charge in the Store in a manner enabling Customers to become familiar with their content.

 

  1. Copyright

 

All photos, graphics, logos, publications and texts available in the Store are protected by the Act of 4 February 1994 on copyright and related rights. Unlawful copying, reproduction or distribution of any content posted on the Store's website is prohibited.

 

Last update date: 13.12.2024